The Business:

For 10 years, Wildlife Wonder’s corporate mission statement and business focus has been tri-fold. This mission provides the motivation for us to attain and maintain the number one marketing and sales position in our niche of wildlife themed fine gifts and home decor.

First and foremost is our Focus on the Customer. We treat every online patron as though they just walked into our bricks and mortar gallery. Our website is friendly, informative and easy to navigate with complete and concise product information. Toll free telephone access is clearly listed on every page. We frequently provide updates, timely shipping data, after delivery rating requests and constantly address customer satisfaction concerns. We speak personally with approximately 60% of our internet based customers and have become personal friends with many of them from all over the world. Our customer’s satisfaction is best illustrated by our overwhelming percentage of exceptional ratings, our Yahoo Store 5 Star Rating and our extremely high level of repeat business.

Secondly we focus on the Products offered. We offer only the finest quality products available, which we unconditionally backup with a guarantee. Over 70% of our artists and vendors offer “Made in the USA” products. Ten years ago we represented 150 vendors and our average sale was $35. Today we represent 36 craftspeople and vendors and our average sale is in excess of $200. This business paradigm shift has allowed us to concentrate on providing only products that we are proud to offer.

And finally, we Focus on Vendor Relationships. A solid business relationship with the artists, craftspeople and vendors with whom we do business (and without whom we would not be able to enjoy our days), is fundamental to our success. This relationship goes way beyond simple financial concerns, as it includes mutual business forecasting, new product development and constant communication.

Many people believe that retailers, who have an exceptional online presence, do not represent the vendor or craftsperson well and do not provide the level of service to a customer expected from a traditional retailer. We believe that our online business practices prove them wrong.

The People:

Brenda Martin is a founder and partner of Wildlife Wonders. After a successful 8 year career in the real estate industry, she and her partner started this retail establishment. She has been responsible for our retail store physical setup, our buying, working with customers both in the store and online, the organization and control of our website and is primarily responsible for our online success. If you call and talk with Brenda you will notice immediately her love of the business, desire to please 100% of our customers and her wonderful attitude. She is a pleasure to work with.

Dave Anderson is also a founder and partner of Wildlife Wonders. After an extensive career in the real estate, executive search and hospitalities industries, he was instrumental in the start up of this retail business. Five years ago, the internet aspect of Wildlife Wonders began to bloom and internet advertising and exposure was his main responsibility. Managing the marketing and advertising responsibilities is his primary daily activity.

Jason Smith is our retail store manager and has been with Wildlife Wonders for over a year. After graduating from USF, he worked for several years as a teacher in a local private school. He also had several years experience in other retail environments before joining Wildlife Wonders. His primary responsibilities include managing the retail bricks and mortar store and handling the processing of our orders.