30 DAY UNCONDITIONAL CUSTOMER SATISFACTION GUARANTEE...
Complete customer satisfaction is a foundation of our company and is supported by both our GOOGLE and Yahoo Store Five Star Rating for excellent customer service.
If, FOR ANY REASON, you are not completely satisfied with your purchase, you may return it, fully insured by whatever method you choose, TO OUR FACILITY in St. Petersburg, Florida, within 30 days of receipt, for a store credit or a refund of the cost of the item purchased, MINUS any shipping and handling costs that we incurred shipping to you. All returns must be in exceptional, unused, unworn, unaltered condition with original box and packaging materials (including any informational product cards or pamphlets and boxes), and RECEIVED by us in our facility within the 30 days. Items purchased during the Christmas season (from November 1st) will have an extended return date of January 25th of the following year.
Clearance items, gift certificates, special orders (items that are produced as ordered), personalized items, bulk orders (3 or more of the same item) or layaway purchases are nonrefundable. These sales are final.
To process A RETURN YOU MUST:
* Receive a RETURN AUTHORIZATION NUMBER by contacting Customer Service via email or by calling us at 877.269.8817 for a return authorization number. This number is valid for 30 days from the date you received the product.
* Return your item TO OUR FACILITY IN ST. PETERSBURG, FL, in its original packaging materials just like they were received.
* Insure the return for its full value.
* If this return policy is not followed, we reserve the right to refuse a return or charge a 25% (minimum) restocking fee at our sole discretion.
For questions concerning returns call us or e-mail us at: firstname.lastname@example.org
If your product was damaged in shipment, please call us immediately. It is very important for you to keep the original packaging. We will replace any damaged item at no cost to you and handle the processing of the damaged product, if we are notified within 3 days from the date the product was received.