REVIEW OUR CHRISTMAS HOLIDAY SHIPPING GUIDE.
SHIPMENTS to the USA We offer FREE GROUND SHIPPING on $99+ orders, shipped to any address in the contiguous 48 states when a PROMO CODE is offered and used. Otherwise our ground shipping rates are displayed to the right.
Some exceptions to this policy may include furniture, very heavy items or very large items. Shipping surcharges for these items will be calculated and communicated to the customer prior to processing an order.
Ground shipping will be via USPS, UPS, FEDEX, Sure-Post or SmartPost, at our discretion, determined by shipping origin, destination, package size and weight.
Wildlife Wonders promotional offers include percentage discounts, free shipping codes, and other incentives. Offers are only valid from their issue date until midnight on the advertised expiration date. Limit one promo code per customer per sale; coupons and promotional offers may not be used in conjunction with other discount offers. Free Ground Shipping promo codes are only valid for destinations within the continental United States.
EXPEDITED shipping is available on most items and is based upon UPS real time rates. Please note that expedited shipments are not delivered on Saturday or Sunday. To determine the day of delivery, you do not count the day of shipment nor do you count Saturday, Sunday or any holiday. See Chart. So for a 3 day air shipment, shipped on a Thursday, with a following Monday holiday, the arrival day would be Wednesday.
We do not require a signature upon delivery for our shipments. If you would like to have a SIGNATURE REQUIRED for delivery please note that in the comments section of your order. We will add to your total order, $7.50 for each delivery that you request a signature required.
We will gladly ship to Alaska, Hawaii and all US Territories provided the size and weight of the item purchased allows us to. Please select either STANDARD Shipping to AK, HI, US TERR...or USPS Priority Mail to AK, HI, US TERR. See chart.
We will also ship to APO's, FPO's and DPO's provided the item(s) that needs to be shipped can be shipped by the USPS via priority mail. Please choose shipping option "APO, FPO, DPO" at checkout. See chart.
CANADIAN and INTERNATIONAL SHIPMENTS (for products shipped outside the USA)
We offer the least expensive, no add on charges, shipping methods possible to our Canadian and International customers. And although we cannot and do not calculate taxes, duties, import fees or other local costs of importation from the US, we feel that your overall experience and cost will be more attractive. We ship most international orders directly from our store via USPS International Priority Mail (7-10 day) and USPS Express Mail International (3-5 day). You as our customer will be responsible for the payment of any other fees imposed for the delivery of the products ordered. See chart.
OTHER SHIPPING ISSUES...
If our PRODUCT AVAILABILITY is "IN STOCK" items are usually shipped within five business days and many times within two days. If the availability is longer than that the item might be back-ordered, in the production process or must be made-to-order specifically for you. You will be notified via e-mail when your items ship, and in some cases you may receive your order in multiple shipments.
Some furniture and larger items are shipped by freight carrier. The carrier will schedule a delivery time and provide curbside delivery. You are responsible for moving these items from curbside. You are also responsible for all freight charges and/or shipping charges and restocking fees if you refuse delivery of furniture items. Both of the freight/shipping charges and the restocking fee will be subtracted from any refund if you refuse delivery or cancel your order while your merchandise is in transit. We do not ship larger items to Canada, Hawaii or Alaska.
If your product was damaged in shipment, please call us immediately. It is very important for you to keep the original packaging. We will replace any damaged item shipped to the US at no cost to you and handle the return of the damaged product.